Privacy Policy

Last updated: May 2, 2026

Who we are

Jolt Ink is an editorial workspace for professional media and content teams. RagTech Solutions("we", "us"), the parent company, is responsible for this product. See https://ragtech.solutions. This policy describes how we handle information when you use Jolt Ink. For product access and org-specific questions, contact your organization's administrator.

Information we process

Account and access. Email address, credentials (stored using industry-standard protections), role, invite code used at registration, and USD account credit or balance associated with your account where applicable.
Workspace content. Projects, drafts, research notes, scripts, versions, attachments, and other material you create or upload in the product.
Usage and technical data. Log data, device and browser type, approximate timestamps, and diagnostic information needed to operate, secure, and improve the service.
AI-assisted features. When you use AI features, inputs you submit and outputs generated may be processed by us and by model providers we use to deliver those features.

How we use information

We use the information above to:

Provide, maintain, and secure Jolt Ink;
Authenticate users, enforce access controls, and apply account and credit rules;
Operate AI-assisted workflows you invoke;
Detect abuse, fraud, and technical issues;
Comply with law and respond to lawful requests where required.

Legal bases (where applicable)

Depending on your location, we may rely on contract (providing the service you or your organization requested), legitimate interests (security, product improvement, and fraud prevention), consent where required, or legal obligation.

Sharing and subprocessors

We do not sell your personal information. We share data with service providers who help us host, secure, analyze, or deliver the product (including infrastructure and AI model providers), subject to appropriate safeguards. We may disclose information if required by law or to protect rights, safety, and integrity of users and the service.

Retention

We retain information for as long as your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data category and org configuration.

International transfers

Your data may be processed in countries other than where you live. Where required, we use appropriate mechanisms to govern such transfers.

Your choices and rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of certain personal data, or to object to certain processing. Many requests are handled in coordination with your organization's administrator. You may also contact us via https://ragtech.solutions for privacy inquiries we can address directly.

Children

Jolt Ink is intended for professional use and is not directed at children. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. We will post the updated version on this page and adjust the "Last updated" date. Material changes may be communicated through the product or by other reasonable means.